In the downstream bulk fluid business, the purchaser of the capital equipment is often not around when the goods are one or two years into service. Centralised purchasing, engineering house or third party purchasing all detach the equipment supplier from the client and the promises and obligations are forgotten or not even passed on.
It is important for offers of “lifetime support” or “life partner” to be fully realised by the customer and the providing supplier. That is why Loadtec has taken a long hard look at the installation; commissioning, maintenance, spares and breakdown services that are on offer.
Loadtec wants to take the extra step of providing their clients with guarantees of assurance. That sounds like a strange term, but it sets out to avoid platitudes and provides contractual obligation between the supplier and purchaser for the lifetime of the equipment (which could be considerably longer if correctly maintained).